Protecting our clients' information and using it solely according to their instructions is an absolute priority at Aura Andina Travel S.A.C.
We will safeguard all information our clients share with us, complying with strict security and confidentiality standards.
We will limit the collection and use of personal data to the minimum necessary, for example, to send information about services, respond to inquiries, advise on our products, or contact you regarding your tourism services.
Access to this information will be restricted solely to authorized employees. Any breach of our Privacy Promise will be subject to disciplinary measures.
We will not disclose information to external organizations unless the client has been previously informed via agreements or disclosures, or when required by law.
We will always maintain control over the confidentiality of our clients' information.
We may share data with reputable companies if the client expresses interest in their products or services. This Privacy Policy does not govern how such companies use the provided information.
When we hire third parties to provide support services, we will require them to comply with our privacy standards and allow us to audit their compliance.
We will share information when necessary to protect the vital interests of the client or others, for example, in emergency situations where your insurance company, agents, or medical personnel require relevant data.
Aura Andina Travel is responsible for providing all services and accommodations specified in the main program purchased by the client, which will be reconfirmed in the final itinerary.
Aura Andina Travel is not liable for itinerary changes or the loss of services that cannot be provided due to reasonable and unforeseen causes, such as changes or cancellations to airline or bus schedules, weather conditions, strikes, or government regulations. In such cases, we will do our best to offer reasonable alternatives. Additional costs may arise.
Aura Andina Travel does not intervene in transactions made with third parties and, therefore, is not responsible for verifying or managing reservations not contracted directly with us. If any issues arise with such reservations, please do not hesitate to contact us; we will do our best to assist you.
You understand and accept that the nature of this type of travel requires a high degree of flexibility and a willingness to consider alternatives. The provided itinerary is solely referential regarding planned activities. The route, schedules, services, itinerary, and modes of transport may be modified without prior notice due to local circumstances or events.
Taking photos or videos is something many people enjoy, especially to preserve memories of special moments. For this reason, you may appear in images of your trip. During the tour, your guide may take some photos or videos.
The Aura Andina Travel guide will ask if you authorize the use of such images for commercial purposes. We value your privacy, so if you do not wish for your photos to be used for this purpose, please inform your guide. Images captured by the guide or staff (including employees and drivers) will not be used for commercial purposes without your prior consent.
On some occasions, we may hire professional photographers to obtain photographic material for marketing purposes. In these cases, we will notify all clients before the trip. You have the full right to refuse to be photographed or to not appear in images intended for these purposes, as well as in any subsequent use of such content.
The personal information you provide through our website (email and phone number) may be used for any purpose related to your request or inquiry. Such information may be shared with our agents, service providers, or other suppliers so that we can manage the trip.
If a user is under 18 years of age, they may not provide us with personal information through the website. Only inquiries and requests from persons over 18 years of age will be accepted.
We automatically collect your IP addresses and website usage information when you visit our site. This information helps us evaluate how our visitors and clients use and navigate our website on an aggregate basis, including the number and frequency of visits to each page, as well as the duration of visits.
Cookies are small blocks of data created by a web server while a user is browsing a site and stored on your computer or other device via the browser. Cookies serve useful and, in some cases, essential functions. For example, they allow web servers to save important information, such as your browsing preferences, to make your experience more personalized on future visits.
The information collected via cookies on our website allows us to:
Types of Cookies We Use:
We use tools such as Google Analytics and Google Search Console to monitor our website's performance and analyze user interaction, in order to adjust our content to their expectations and needs.
We do not use functionality cookies.
We do not use advertising or social media cookies.
The personal information we collect about you is stored on servers with restricted access. We maintain appropriate security measures to protect both these servers and your personal information.
We may use the information you provide solely in the following ways:
Testimonials and reviews published on our website are collected from public profiles on TripAdvisor, our Google Business listing, or received directly via email from our clients. These reviews are already publicly available on other sites and are published on our page only with limited information: name or pseudonym, tour taken, date of travel, and the opinion or testimonial.
We do not publish your email address or any other personal data.
The logo and design of Aura Andina Travel are trademarks and service marks owned by Aura Andina Travel S.A.C. They may not be copied, used, or displayed without the prior written consent of Aura Andina Travel S.A.C.
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